Wayside Gardens Reviews

I have received gift certificates for past two years. I think one order was for 5 or 6 plants & second one for 6 or 7 plants. At least 6 out of total looked almost dead but planted anyway. None of these made it and ones that did aren’t so good. So disappointed in plants. I will not order from Wayside again.

$80 on plants that came dead or dying. Have replanted with lots of sun, love and water and they look abysmal. Should have known better; the site doesn’t even come with a product guarantee or a 1-800 phone number to call for customer service. Have reached out via email with pictures and no response. Have purchased before so should have know better; those plants also came dead or died soon after.

I ordered 6 plants and they came very quickly and all were in stock. Although the pots were indeed much smaller than pictured at the site, and the price was quite high, all of the plants were packed well and arrived in excellent condition. I would have given a 5 star rating if the pots had been the advertised size; however, I don't think I will order from here again.

I have yet to get through to anyone at Wayside Gardens concerning my order of plants in late March. I have called repeatedly without being able to reach anyone and I have already paid for my order. I need a refund.

I would give Wayside Gardens a zero if that was an option. My experience with Wayside Gardens was one of the worst experiences I have ever experienced with a plant nursery. I placed my order back in January using my PayPal account. I received an email message a couple of weeks ago from Wayside stating that there was a problem with processing my payment and listed a number to call. I called and was able to leave a message. Fast Forward a couple of weeks after trying to call a couple more times with no option to leave a message and outside their normal business hours (I am Mountain Standard, Wayside is Eastern) I finally reached Wayside today. First I was told that I had 72 hours to respond and that my order was cancelled. Then told by a supervisor that I only had 48 hours to respond and that the phone number they sent on the email did not have the capability to leave a message. Who did I leave a message with I wonder?
I have requested my name to be removed from the Wayside mailing list. I would not recommend Wayside as a reputable online plant nursery to order from....It is apparent, their customer service is poor and their response to solve a problem is less than poor. What a terrible experience. Now to go to my PayPal account and handle the pending payment for Wayside Gardens...
Service is a zero.
Joy Taves

I placed an order for three (3) Lavandula 'Munstead'
@ $11.95ea and two died. I also ordered for a second time three (3) Phlox 'candy stripe' plants @ $7.95. two died (I ordered these as bareroots in 2018 and all three never bloomed). I just ordered two quart size rose bushes (I'd be surprised if they survive). I'd rather go to Home Depot or Lowes, they have a better and quality selection. I will not order from this firm again ... nothing survives.

Wayside delivered tiny barefoot Astrancia Sparkling Star and Dicentra Burning Heart for the cost of $11.95 and $14.95 respectively - not worth it! Will stick to local garden centers from now on and not be seduced by the catalogues!

Bought 3 blue boa and 3 lavender- 2 boas are barely alive and one of the lavender died. I sent an email and got no response, 3 in all. I called several times and nobody ever answered. Terrible customer service and plants are only 50% viable. After spending $90, I don’t believe I will be ordering again.

Used to order years ago and everything came in perfectly and survived. Last several times I recently ordered 2019, somethings were dry and were not healthy at all. Most did not survive. I will never order from them again. They are not a family owned business any longer and was bought out. Consequently I think quality has suffered

I ordered a weigela shrub recently which arrived after a couple of weeks in terrible shape. It was not only a tiny plant with few leaves, but some of the leaves were so dry that they crumbled in my hand. When I called to tell them I wanted to return the plant and explained why, the person I spoke to blamed it on the transport company and said there would be a 20% restocking fee. I questioned why I was responsible for damage from the transportation to no avail. It still didn't explain the quality of the plant I received. Obviously the company does not take responsibility for the quality of their goods. I will NEVER order from them again.

This place is amazing, the customers service is excellent. The trees and flowers are just breath taking. I want to thank them for all there great work and great customer service and I'm a customer for life.

WEBWG2179800
Bought two bare root roses. Neither have shown any signs of being alive. I've emailed customer service three times with pictures.,.no response. Not only am I truly disappointed in your product, but I'm thoroughly disgusted with your lack of customer service. I see you are connected with Jackson and Perkins and both of your customer service departments suck. I want nothing else to do with either of you. I want my money back that I wasted on your product so I can go to a local Nursery next year and get the flowers I know will produce.
Lost customer.